How AI improves customer service

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer...
5 new features for Outlook

5 new features for Outlook

Lately, Microsoft has given some love to Outlook — not just the desktop app, but also the web and app versions. In fact, they just released a bunch of new and improved features. Let’s take a look. #1 RSVP Outlook makes it fairly simple to invite people to...
Don’t give social media hackers a chance

Don’t give social media hackers a chance

Pranksters, malicious attackers, extremists — hackers come in different forms, but they all have one thing in mind: compromising your online privacy and security. Some of them specialize in hacking social media, but don’t fret; there are several things you can do to...
New Gmail features you need to use now

New Gmail features you need to use now

The first thing you’ll notice in the new Gmail for web is its uncluttered look, but there’s plenty more to be excited about. Greater security, easy-to-use sidebar apps and inline buttons, and more have been added to improve Gmail users’ experience. Here’s a quick...
The Risk of Not Having Cloud Backup

The Risk of Not Having Cloud Backup

It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation...
How hipaa impacts social media usage

How hipaa impacts social media usage

Social Media can be an effective tool for sharing experiences, building professional connections, and broadcasting conventional healthcare announcements to the public. However, careless posts that have client or patient-specific information could ruin the reputation...
OneNote excluded from Office 2019

OneNote excluded from Office 2019

Microsoft is pushing its users to use the UWP (Universal Windows Platform) app of OneNote which will be included in Microsoft Office 2019 and Office 365. This means the OneNote desktop app will no longer be packed with future versions of Office. Microsoft’s...
Mobile devices in the field

Mobile devices in the field

Field workers. You see them every day. And you notice that they, too, use mobile devices, as now more than ever do they need to stay connected with their organizations to stay in business. This is where mobile performance management, a critical factor for any field...
Office 365: New security updates

Office 365: New security updates

Microsoft recently rolled out security updates to Office 365 for business and home users. These enhancements aim to increase safety when sending or receiving an email in Outlook, sharing links in OneDrive, and alerting users of possible malware infection. Files...
Beware of watering hole attacks!

Beware of watering hole attacks!

Hackers have plenty of ways to breach your systems. They can use complex programs to exploit software bugs, send emails to dupe you into downloading malware, or insert a malware-infected USB drive directly into your computer. However, another increasingly popular...