In today's envoirnment your network and computer reliability is top priority. If your system are down, you're losing money.
Our professional IT services ensure your network performs at its best.
We would like to give you an overview on the services we provide you. I know we don't need to remind you that being proactive is much more cost effective then bieng reactive when it comes to your network and computer systems. The ammount of money lost by a single day of downtime can be more than what you would pay in 6 months on our maintenance program. Your network is a central part of your business and keeping it running smoothly will ensure your employees stay productive.
On-site Support
We provide fast, friendly and reliable on-site support for all technical issues. In emergency cases we have a 2 hour response time but it is usually less than that. When we come on-site we will evaluate the problem and find out what we need to do to meet your needs.
Phone and Email
Network Security Associates offers phone and email only support at a reduced rate. We recomend this only for very simple problems that do not requre a technician to come on site.
Remote Desktop Troubleshooting
We offer remote support for most software issues. In this situation we will have you download a secure utility that will temporairly give us access to your desktop in order to preform any troubleshooting. You are able to see exactly what we are doing at all times.
Emergency calls taken in order of seriousness. Sites and servers that are down will get priority. Emergency calls responded to in under 2 hours in most cases.
We know your network and computer systems are vital to the lifeblood of your business. We always work to exceed our clients expectations and to make sure your not only happy with our service, but we are the first ones you think of for any future network and computer problems.